47,900 SATISFIED CUSTOMERS

30-DAY FREE RETURNS

Ensuring customer satisfaction is our commitment. Should you find yourself dissatisfied with your purchase, rest assured that we offer a 30-day return period.

Everything you need to know about shopping with Velvet

Frequently Asked Questions

Are Velvet products authentic and safe to buy?

100% authentic, always. All fragrances and products from Tom Brothers Perfumery are original luxury items, sourced directly from authorized brands and manufacturers.

Every perfume comes with a promise: it includes a certificate of authenticity or seals and packaging that verify its origin. We never sell replicas, fakes, or items of questionable provenance.

Furthermore, our website uses top-tier SSL encryption to ensure the complete security of your data and your purchase. Your only concern should be choosing your next favorite scent.

What payment methods do you accept?

Secure payments.We accept all major payment methods: Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay. All transactions are processed through encrypted payment gateways for your complete peace of mind and financial protection.

What are your return and exchange policies?

Easy returns, no stress. You have 30 days for returns or exchanges. Free return shipping for all orders. Items must be in original condition with tags attached. Full refund within 3-5 days of receiving your return

How fast is your shipping and do you deliver worldwide?

Lightning fast. Free worldwide shipping for all orders! Standard delivery takes 3-9 business days. Express shipping (1-3 days) available. You'll receive tracking information immediately after shipment. Premium packaging guarantees perfect condition upon arrival.